Return Policy
At Best N Beyond, we want you to love what you ordered. If something is not right, our simple 7-day return policy has you covered.
Return Window
- You can return or exchange any product within 7 days of delivery.
- After 7 days, returns and exchanges cannot be accepted.
Return Conditions
To be eligible for a return or exchange, the product must be:
- Unused and unwashed — in the same condition you received it.
- With original tags and packaging intact.
- Free from perfume, stains, pet hair or any signs of wear.
Valid Reasons for Return
- Wrong item, wrong size or wrong color delivered.
- Product is damaged or defective.
- Product is significantly different from what was shown on the website.
- Size does not fit — exchange available in the same product (subject to stock).
Exchange vs Refund — Important
- Exchange (recommended): If you exchange the product for another size, color or item, no return charges apply — the exchange is completely free of any deduction.
- Refund (order return): If you return the order for a refund instead of exchanging it, Shipping charges will be deducted from your refund amount.
- Exception: If the return is due to our mistake (wrong, damaged or defective item), no charges apply — you get a full refund including shipping, whether you choose exchange or refund.
How to Return
- Step 1: Contact us on WhatsApp within 7 days of delivery with your order number and clear pictures of the product.
- Step 2: Our team will review and confirm your return/exchange within 24 hours.
- Step 3: Ship the product back to the address we provide, or our courier will pick it up where the service is available.
- Step 4: Once we receive and inspect the product, your exchange or refund is processed within 3–5 working days.
Refunds
- Refunds are made via bank transfer, JazzCash or Easypaisa — whichever you prefer.
- For Cash on Delivery orders, refunds are sent to your provided bank/wallet account after the returned product is received.
- As explained above, on refunds (without exchange) the applicable return/delivery charges are deducted from the refund amount — unless the return is due to our mistake.
Exchanges
Want a different size or color? Exchanges are free of any deduction and processed on priority — dispatched as soon as we receive the original product, subject to stock availability. If the requested item is out of stock, we will offer a refund instead.
Non-Returnable Situations
- Products returned after 7 days of delivery.
- Used, washed or damaged-by-customer items.
- Products without original tags or packaging.
Damaged Parcel on Delivery?
If the parcel looks damaged or tampered at the time of delivery, you may refuse to accept it and inform us immediately on WhatsApp — we will send a replacement right away.
Questions?
Our support team is just a message away on WhatsApp or email. We resolve every return request fairly and quickly — your trust matters more to us than a single sale.