Privacy Policy
At Best N Beyond, your privacy matters to us. This policy explains what information we collect, how we use it, and how we keep it safe when you shop at our website.
Information We Collect
- Order Information: your name, phone number, delivery address, city and email (optional) — collected when you place an order, whether as a guest or a registered customer.
- Account Information: if you create an account, we store your name, email, phone and password. Passwords are stored in encrypted (hashed) form — even our team cannot see them.
- Payment Proof: if you pay via bank transfer or mobile wallet, the payment screenshot you upload is stored securely and used only to verify your payment.
- Basic Technical Data: like most websites, we use cookies/sessions to keep your cart and login working while you browse.
How We Use Your Information
- To process, pack and deliver your orders.
- To contact you for order confirmation, delivery updates or any issue with your order.
- To verify payments made through bank transfer or mobile wallets.
- To provide order history and tracking in your account.
- To improve our products and customer experience.
What We Never Do
- We never sell, rent or trade your personal information to any third party.
- We never store your bank card or wallet PIN/password — payments are made directly by you through your own bank or wallet app.
- We never contact you for anything unrelated to your orders without your consent.
Information Sharing
Your delivery details (name, phone, address) are shared only with our courier partners — strictly for the purpose of delivering your order. Nothing more is shared with anyone.
Data Security
We take reasonable technical measures to protect your data, including encrypted passwords and secure server practices. Access to customer information is limited to authorized team members only.
Your Rights
- You can view and update your profile information anytime from My Account.
- You may request correction or deletion of your personal data by contacting us.
- Guest customers can track their orders using only their phone number — no account required.
Cookies
We use cookies only for essential functions like keeping items in your cart and keeping you signed in. We do not use cookies to track you across other websites.
Policy Updates
We may update this policy from time to time. Any changes will be posted on this page with immediate effect.
Contact Us
For any privacy-related questions or requests, reach out to us via WhatsApp or email — we are happy to help.